Terms of service
Terms of Service
Overview
Welcome to LoweFootLab.
These Terms of Service ("Terms") apply to your access and use of the LoweFootLab website, online store, products, services, and digital resources.
In these Terms, "we", "us", and "our" refer to Nicholas Lowe, operating the LoweFootLab website and online store.
LoweFootLab provides evidence-informed educational resources relating to foot and lower limb health, including digital guides and future physical products.
Our online store is hosted by Shopify, which provides the platform that allows us to sell our products and services to you.
By accessing our website, purchasing from our store, or using our services, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy.
If you do not agree with these Terms, please do not use our website or purchase our products.
Section 1 - Use of Our Website
You confirm that you are legally capable of entering into an agreement and purchasing products or services.
When making a purchase, you agree to provide accurate, current, and complete information including your name, email address, payment information, and delivery details (where applicable).
You are responsible for ensuring your account information remains accurate and for maintaining the security of your account details.
Section 2 - Products and Services
We aim to provide accurate descriptions and images of our products and services. However, variations may occur due to differences in screen settings, product manufacturing processes, or other factors outside our control.
Product descriptions, pricing, availability, and specifications may be updated or changed at any time.
We reserve the right to discontinue products, limit availability, or refuse orders where appropriate.
Section 3 - Digital Resources and Educational Content
LoweFootLab provides educational resources designed to improve understanding of common foot and lower limb conditions.
Our digital guides and resources are intended for general educational purposes only and do not replace individual assessment, diagnosis, or treatment from a qualified healthcare professional.
The information provided should not be considered personalised medical advice. If you have ongoing pain, injury, or concerns regarding your health, you should seek advice from an appropriately qualified healthcare professional.
Individual results may vary depending on personal circumstances, condition severity, adherence, and other factors.
Section 4 - Orders
When you place an order, you agree that the information provided is accurate and complete.
An order is not considered accepted until payment has been successfully processed and confirmation has been provided.
We reserve the right to refuse or cancel orders where necessary, including suspected fraud, incorrect pricing, or product availability issues.
Returns and refunds are managed according to our Refund Policy.
Section 5 - Pricing and Payments
All prices are displayed in Australian Dollars unless otherwise stated.
Prices, discounts, and promotions may change at any time. The price charged will be the price displayed at the time of purchase.
You agree to provide accurate payment information and authorise us to process payment for your order.
Payments are processed securely through third-party payment providers, including Shopify and associated payment services.
Section 6 - Shipping and Delivery
For physical products, delivery timeframes provided are estimates only and may vary due to postal services, courier delays, weather events, customs processes, or circumstances outside our control.
We are not responsible for delays caused by third-party delivery providers.
Risk associated with physical products transfers in accordance with applicable Australian Consumer Law requirements.
Section 7 - Intellectual Property
All content available through LoweFootLab, including but not limited to:
- Digital guides
- Written content
- Images
- Graphics
- Videos
- Branding
- Logos
- Educational materials
is owned by Nicholas Lowe or used with permission and is protected by applicable intellectual property laws.
Products purchased from LoweFootLab are for personal use only.
You may not copy, reproduce, distribute, modify, resell, share, or commercially use any LoweFootLab content without written permission.
Section 8 - Third-Party Services
Our website may use third-party services including Shopify, payment providers, email platforms, and other technology providers.
We are not responsible for the policies, practices, or availability of third-party services.
Your use of these services may also be subject to their own terms and conditions.
Section 9 - Privacy
Your personal information is collected and handled in accordance with our Privacy Policy.
By using our website, you acknowledge that your information may be processed by Shopify and other service providers required to operate our store.
Section 10 - Reviews and Feedback
If you provide feedback, reviews, testimonials, or other content, you grant us permission to use this content for business purposes including marketing and improving our services.
You confirm that any feedback provided is accurate and does not infringe the rights of another person.
Section 11 - Accuracy of Information
We aim to ensure information provided through LoweFootLab is accurate and current.
However, errors, omissions, or outdated information may occasionally occur. We reserve the right to correct information or update content when necessary.
Section 12 - Limitation of Liability
To the maximum extent permitted by Australian law, Nicholas Lowe and LoweFootLab are not responsible for losses arising from:
- Misuse of products or resources
- Reliance on educational information without appropriate professional assessment
- Events outside our reasonable control
- Use of third-party websites or services
Nothing in these Terms excludes rights or protections available under Australian Consumer Law.
Section 13 - Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website. Continued use of our website after changes are made indicates acceptance of the updated Terms.
Section 14 - Contact Information
Questions regarding these Terms can be directed to:
Nicholas Lowe
Email: info@lowefootlab.com
PO Box 307
Cessnock NSW 2325
Australia