Shipping policy
Shipping Policy
Digital Products
LoweFootLab currently offers digital educational resources, including downloadable guides and PDF resources.
Digital products are delivered electronically after successful payment and order confirmation. Access details will be provided via the email address supplied during checkout.
Please ensure your email address is entered correctly at checkout and check your junk/spam folder if you do not receive your purchase confirmation.
If you experience any issues accessing your digital purchase, please contact us at:
Physical Products
As LoweFootLab expands, physical products may become available for purchase.
For physical products, orders will be processed and shipped once payment has been successfully received.
Shipping costs and estimated delivery timeframes will be displayed during checkout before completing your purchase.
Delivery timeframes are estimates only and may vary depending on:
- Your location
- Shipping provider delays
- Public holidays
- Weather events
- Circumstances outside our reasonable control
Once your order has been dispatched, you will receive any available tracking information via email.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If incorrect information is provided and an order cannot be delivered, additional shipping costs may apply to resend the item.
Delayed or Lost Deliveries
While we work with reliable shipping providers, delays can occasionally occur.
If your order has not arrived within the expected timeframe, please contact us at:
We will assist you in investigating the issue with the relevant delivery provider.
International Shipping
International shipping availability and costs may vary depending on the product and destination.
Any applicable customs fees, duties, or taxes associated with international orders are the responsibility of the customer unless otherwise stated.
Contact Information
For questions regarding shipping, please contact:
Nicholas Lowe
Email: info@lowefootlab.com
PO Box 307
Cessnock NSW 2325
Australia