Refund policy

Returns and Refunds Policy

We want you to be satisfied with your purchase from LoweFootLab.

Digital Products

Due to the nature of digital products, including downloadable guides, PDFs, and educational resources, all digital purchases are considered final sale once access has been provided or the product has been downloaded.

If you experience any issues accessing your purchase or believe you have received an incorrect file, please contact us at info@lowefootlab.com and we will work with you to resolve the issue.

Physical Products

For physical products purchased from LoweFootLab, we accept returns within 30 days of delivery.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging where applicable.
  • You must provide proof of purchase.

To request a return, please contact us at info@lowefootlab.com before sending any items back. Items returned without prior approval may not be accepted.

If your return is approved, we will provide instructions on where to send your item. Return shipping costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if:

  • Your item arrives damaged.
  • Your item is defective.
  • You receive the wrong product.

We will assess the issue and work with you to provide an appropriate resolution.

Exceptions / Non-Returnable Items

Some items may not be eligible for return, including:

  • Digital products once access has been provided.
  • Downloadable resources.
  • Products that have been used, worn, altered, or damaged after purchase.

If you have questions about whether your item is eligible for return, please contact us at info@lowefootlab.com.

Exchanges

At this stage, we do not offer direct exchanges. If you wish to exchange a physical product, please contact us to discuss your options.

Refunds

Once we receive and inspect your returned item (where applicable), we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow additional processing time for your bank or payment provider to complete the transaction.

If you have not received your approved refund within 15 business days, please contact us at:

info@lowefootlab.com